All Collections
Custom Domain Names
Domain Questions
My domain doesn't work if someone doesn't add www at the beginning
My domain doesn't work if someone doesn't add www at the beginning

This describes how to fix errors when someone doesn't add www at the beginning of your domain

Updated over a week ago

Domains, while essential, can be a labyrinth of complexities. Just when you think everything is set up, nuances may arise. We understand the struggle, and we're here to assist you every step of the way.
​

Unveiling a Common Challenge

Some domain hosts require an additional configuration to ensure your website appears seamlessly when users type both https://www.yourdomain.com and https://yourdomain.com.
​

A Simple Guide to Resolution

1. Log into Your Domain Dashboard:

  • Visit the dashboard where you purchased your domain (e.g., GoDaddy, Google Domains).

2. Access DNS Settings:

  • Navigate to the DNS settings section.

3. Check for Existing A Record:

  • Look for a record with type A and a hostname "@" (at symbol). If found, edit this record. If not, proceed to the next step.

4. Add a New A Record:

  • Create a new A record with the following details:

    • Type: A

    • Hostname: @

    • IP Address: 174.129.25.170

    • TTL: Default or 15 minutes

What's the Purpose of This?

Adding or editing this A record ensures that your website appears correctly for users accessing it with or without the "www" prefix.
​

Need Further Assistance?

If you encounter any challenges during this process or have specific questions related to your domain host, don't hesitate to reach out. We're committed to making your domain experience as smooth as possible.
​

Domains don't have to be daunting. Let's navigate this together.


Did this answer your question?